Care Instructions

Thank you for choosing our crocheted toys. To properly care for your your toy, please follow these instructions:

Spot Cleaning

For small stains, gently spot cleaning with a damp cloth and a tiny amount of mild detergent.

Hand Washing

Always gently hand wash your toy with lukewarm water and a mild detergent. Rinse thoroughly with clean water.

For any toys with wooden parts, avoid handwashing and only spot cleaning.

Air Drying

After washing, gently squeeze out excess water and lay flat on a clean towel to air dry completely. Do not iron or wring.

Handle with care:

Our crocheted products are essentially handmade with yarn and any pulling of the material can cause the piece to unravel. If a piece of yarn strays strand, gently push it back in. Avoid cutting it as the wrong strand may be cut.

If for some reason, you are unhappy with your product, you have 15 days to exchange it. Read our refund policy.

We are not responsible for products that have been damaged due to wear and tear. These are keepsake items that might require simple re-stitching depending on how actively used the product is over time.

Please feel free to send us a message to our contact page or by sending us an email to customerservice@fernandoandjames.com