Shipping & Delivery Policy

Our goal is to get your order to you as quickly and smoothly as possible. We proudly hand-pack and ship every order from our studio in Murfreesboro, Tennessee.

Processing Times

Orders are generally processed within 3–5 business days. Processing time is the time needed to prepare your order before it ships and does not include transit time.

We process and ship orders Monday through Friday, excluding holidays. Personalized, made-to-order, and high-volume orders may require additional processing time. If we anticipate a significant delay, we will contact you with an updated timeline and available options.

Shipping Destinations

Fernando & James ships to all 50 U.S. states, P.O. boxes, and APO/FPO addresses. We do not currently offer international shipping.

Delivery times to Alaska, Hawaii, P.O. boxes, and APO/FPO addresses may be longer, and available carriers may be limited.

Free Standard Shipping

Orders of $75 or more shipping within the contiguous United States qualify for free standard shipping.

Oversized items may not qualify for free shipping. If an order requires additional shipping charges because of its size, weight, or destination, we will contact you with available options before shipment. No additional amount will be charged without your approval.

Free Local Delivery

We offer complimentary local delivery to eligible addresses within a 10-mile radius of our Murfreesboro studio. Eligibility is determined by the delivery address entered at checkout. If your address qualifies, the free local delivery option will appear during checkout.

We will contact you after your order is placed to coordinate delivery. Addresses outside our local delivery area are subject to regular shipping rates.

Please note that we do not offer order pickup or maintain a public retail storefront.

Standard U.S. Shipping

We ship using USPS, UPS, or FedEx and select the most appropriate and cost-effective method for each order.

Standard shipping typically takes approximately 5–7 business days after processing. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

You will receive tracking information by email when your order ships. Some orders may arrive in more than one package.

Expedited Shipping

If you need your order quickly, please contact us before placing your order at customerservice@fernandoandjames.com. Expedited shipping may be available for an additional charge, depending on the product, destination, and requested delivery date.

Shipping Addresses

Please review your shipping address carefully before submitting your order. Orders are shipped to the address provided during checkout.

If you notice an error, contact us immediately. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed after processing has begun. Additional shipping charges may apply when an order is returned or must be reshipped because of an incomplete or incorrect address.

Lost, Stolen, or Damaged Packages

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us as soon as possible at customerservice@fernandoandjames.com.

We will assist with the carrier’s claim process and provide available shipping documentation. Carrier investigations can take up to 30 days. Refund or replacement eligibility will be determined after reviewing the circumstances and the carrier’s investigation.

For damaged packages, please retain the product and original packaging and take photographs of the package and damage.

Returned or Refused Packages

If a package is refused, returned because of an incorrect address, or otherwise deemed undeliverable, we will contact you to discuss available options. Original shipping charges are nonrefundable, and additional shipping charges may apply if you request that the package be sent again.

Questions

For questions about shipping or delivery, contact us at customerservice@fernandoandjames.com.